Requesting a return
Contact us promptly with your order number, the affected item, the reason for the request, and clear photos where relevant. Return eligibility, timing, and instructions must be confirmed by our support team before an item is sent back.
Item condition and exceptions
Items generally need to be unused, unopened, and in their original packaging. Perishable, hygiene-sensitive, personalized, clearance, or opened consumable products may be ineligible unless they arrived damaged, defective, or incorrect, subject to applicable consumer rights.
Damaged or incorrect orders
If an order arrives damaged, defective, or incorrect, preserve the packaging and contact us as soon as possible so we can review the issue and offer an appropriate resolution.
Refunds
Approved refunds are returned using the available original or agreed payment method. Bank or payment-provider processing times may apply. Original or return delivery charges may be non-refundable unless the issue was our error or applicable law requires otherwise.